Help & FAQs

Your questions,
answered.

Everything you need to know about ordering branded merchandise with JIMBU - from quotes and artwork through to production lead times and delivery. Can't find what you're looking for? Get in touch.

General

Products

Branding & Artwork

Orders & Lead Times

Payments

Delivery

Artwork Design Services

Still have a question?

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Your questions,answered.

General

How do I get a quote?

Are you an online-only company, or do you have physical premises?

Can I view product samples before ordering?

Do you supply individuals, or only businesses?

Do I need an account to request a quote?

Products

Where can I find the product code?

Does the displayed price include branding?

What if I can't find the product I'm looking for?

Are your prices competitive?

Do prices on the website include VAT?

Branding & Artwork

Do you offer branding on every product?

Will I be shown an artwork proof before production starts?

How are branding prices calculated?

What is a setup fee?

If I reorder the same product with the same artwork, do I pay setup again?

Why can't I preview my logo on the product directly on the website?

How should I supply my artwork?

How accurate are the colours I see on screen?

Can the product affect the appearance of my logo?

Orders & Lead Times

What are your typical lead times?

Is there a minimum order value?

Can you handle rush orders?

How will I know the status of my order?

Can I order less than the displayed MOQ?

Can I cancel my order?

Why do I need to sign a Confirmation of Order?

Payments

What are your payment terms?

When is the balance payment due?

Which payment methods do you accept?

Do you accept cash or cheque?

Delivery

Do you deliver?

How quickly will I receive my order after production?

Can I track my order?

Can I split delivery to multiple locations?

Can I arrange my own courier?

Artwork Design Services

What if my artwork isn't print-ready?

Do I get to keep my final vector artwork?

Can JIMBU help with logo design from scratch?

Still have a question?

Your questions,
answered.