Your questions,
answered.

Choose your products, colours and quantities, then click Add to Quote to put them in your quote cart. In the Quote Builder, review your selection, add branding details and upload your artwork. When you are ready, click Submit Quote and provide your contact details. A JIMBU Account Manager will confirm pricing, branding and lead times, and arrange a layout proof for approval before branded production starts. You can also contact us directly if you need help with your selection.

JIMBU is a physical operation with its head office at Unit 2, 25 Riverhorse Close, Riverhorse Valley, Durban. JIMBU Shop is a core part of our offering, giving customers an online way to browse products, build a quote cart and add artwork, backed by our team and a JIMBU Account Manager. We are not an online-only business.

Yes. Use Add to Quote to add products to your quote cart, then review your selection in the Quote Builder. You can include multiple products, choose quantities and add branding details and artwork. Submitting the cart requests a quote; your JIMBU Account Manager confirms the pricing, branding and lead times before you proceed with the order.

Yes - branded or unbranded samples can be arranged for most products. Speak to your JIMBU Account Manager and they'll organise samples relevant to your shortlist.

JIMBU is primarily a B2B partner, but we're happy to help individuals with personal projects, gifting and event merchandise too.

No account is needed to add items to your quote and submit it. We'll capture your details on the quote form.

Each product page displays its code (SKU) below the product name and near the Add to Quote button. Reference this when chatting to your Account Manager.

Product prices exclude branding unless branding has been added to your selection. Branding and setup costs depend on the method, colours, positions and quantity. Your JIMBU Account Manager will confirm the complete pricing on your formal quote.

Our catalogue covers the deepest range of promotional product in South Africa, but if you can't find what you need, get in touch - we have extensive supplier relationships and can almost always source it.

Yes. JIMBU's buying power and direct supplier relationships ensure consistently sharp pricing. If you've received a comparable quote elsewhere, share it with your Account Manager and we'll do our best to match or beat it.

All prices on the website exclude VAT. VAT is added to your formal quote and final invoice.

Yes. In the Quote Builder, add your branding details and use Upload to attach artwork to the relevant branding position. You can add additional artwork where needed. The upload accepts vector PDF, AI, EPS or SVG files up to 20MB per file. If you do not have suitable artwork yet, contact your JIMBU Account Manager for help preparing it. Uploading artwork does not approve it for production; you still receive a layout proof for sign-off.

Almost every product in the catalogue can be branded. JIMBU manages the entire branding process for you - method selection, artwork preparation, proofing, production and quality check.

Yes - always. Once your order is confirmed, your JIMBU Account Manager will email you a layout proof showing your artwork on the product. No production work begins until you've signed off on that proof in writing.

Branding cost depends on the branding method (e.g. screen print, pad print, embroidery, sublimation), the number of colours in your design, the number of branding positions and the order quantity. Larger quantities reduce the per-unit branding cost.

A setup fee covers the once-off cost of preparing your design for production - making screens, pads, embroidery files, mixing inks and calibrating equipment. It is not an artwork design fee. Setup is charged per branding position, per order.

Yes. Screens, pads and tooling are not stored between orders, so a fresh setup is required for every production run - even repeat orders with identical artwork.

Virtual previews can be misleading - they don't accurately reflect how a logo will sit within the actual brandable area, or how it will reproduce in a given branding method. Our artwork team handles this manually for every order so the result on the product is correct.

For artwork uploads in the Quote Builder, supply a vector PDF, AI, EPS or SVG file with text outlined, up to 20MB per file. A PNG, JPG or an image saved inside a PDF is not vector artwork. If you only have a low-resolution or non-vector file, contact your JIMBU Account Manager so we can assess it and quote any redraw separately before work starts.

Colours displayed on monitors vary widely and are not a reliable representation of the final product or print colour. Where possible, we colour-match using the Pantone Matching System (PMS). Note that some branding methods (e.g. embroidery, sublimation) cannot match Pantones perfectly - your Account Manager will guide you.

Yes. Material texture, base colour and finish all affect how a brand mark reproduces. For critical applications, request a branded sample (a 'pre-production sample') before approving the bulk run.

Lead times depend on the branding method, quantity and stock availability. As a guide, after artwork sign-off:

• Pad print / screen print: 7 to 10 working days
• Embroidery: 10 to 14 working days
• DTF / digital transfer: 5 to 7 working days
• Sublimation / full-colour: 10 to 14 working days

Your Account Manager will confirm exact lead times on your formal quote. Have a tight deadline? Tell us - we'll do our best to accommodate.

Branded orders carry a minimum order value (typically R1,000 ex. VAT). Unbranded orders may be smaller. Most products also have a minimum order quantity (MOQ) shown on the product page.

Often, yes. We have delivered branded orders in very short timeframes when stock and production capacity allow. Tell your JIMBU Account Manager your required delivery date before confirming the order and they will tell you straight away whether it is achievable. The one exception is display products (banners, gazebos, flags and signage), which run a fixed 5 to 10 working days from print-ready artwork with no rush option.

Once your deposit is paid and artwork approved, your Account Manager will keep you updated at each milestone - artwork sign-off, into production, quality check, dispatch and delivery.

Sometimes, yes - but the per-unit price will be higher to cover fixed setup costs spread over fewer units. Speak to your Account Manager for a quote on a smaller run.

Cancellations are possible up to a point, but cancellation fees may apply depending on the production stage. Once products have been branded, cancellation is no longer possible.

The Confirmation of Order (COO) is your written approval to proceed. It locks in artwork, quantities, branding and the committed delivery date. Production only starts once it's signed.

JIMBU requires a 50% deposit upfront, with the balance due before delivery. Orders under R2,000 ex. VAT are payable in full upfront. Account terms are available for established clients on request.

The balance request is sent after artwork sign-off, and payment must clear before goods are dispatched.

We accept secure online payment via PayFast (card, EFT, instant EFT and SnapScan) and direct EFT to our bank account. Banking details are issued with each invoice.

No. For audit and security reasons, JIMBU does not accept cash or cheque payments.

Yes. JIMBU delivers nationwide via trusted courier partners. International delivery can be arranged on request - your Account Manager will quote the freight separately.

Most branded orders dispatch within 1 to 3 working days of completion. Major centres typically receive within 1 to 2 working days of dispatch; outlying areas can take 3 to 5.

Yes. Once dispatched, our team will email you a tracking number and link from the courier.

Yes. Let your Account Manager know up front and we'll quote the additional delivery legs.

Yes. If you prefer to use your own courier, let your Account Manager know and we'll prepare the goods for collection at our nominated warehouse.

If your supplied file isn't usable (low resolution, missing fonts, not vector), we'll quote a redraw separately. No redraw work is done without your written approval of the cost.

If JIMBU has produced or redrawn vector artwork for you as part of a paid design service, the final vector files will be emailed to you on completion of your order.

JIMBU's focus is branded merchandise, not brand identity design. For full logo or identity work, we can refer you to trusted design partners.